eService or E-service (electronic service), is the use of electronic technology by the organization to provide services to its customers. eShop in this instance can be the use of website technology to sell products or services to customers online.
To access such an e-service, users usually log on to the web platform, set up a profile (if the users do not already have one), then request the necessary services or products. BGL acknowledges such systems can be more efficient and easier to use than traditional methods for connecting people with products and services, such as requiring people to come into the office, shop or file paperwork through email, etc.
BGL envisages setting up an e-service platform (in this case an eShop) to help automate sales and other services, as soon as possible, for the related benefits to the user and the organization as well. You may check this page again, thank you.